Gmail / Access when Google has locked your account

Objective

  • To provide instruction on accessing your Gmail account when Google has locked your account

Environment

  • 10262: Google Mail (email e-mail)
  • G Suite

Cause

  • Google locked the account in response to user behavior that was determined to be unusual

Resolution

  1. Wait up to 24 hours for Google to remove the lock
  2. If you are still unable to access your email after 24 hours, contact IT Help at 513-529-7900 for assistance
  3. Provide the following information:
    • Your Miami email address
    • The time and date when the account was locked
    • Describe how you were you were using your email when Google locked the account
    • Your contact information

 

Notes

 

Details

Article ID: 22680
Created
Tue 1/10/17 9:29 AM
Modified
Mon 7/12/21 12:09 PM
Can you resolve this issue yourself?
No. Please request assistance.
Supported Office or Community
University Community of Students, Staff, and Faculty