Restore access to my compromised Google account

Issue/Question

  • I tried to log in to my school account, but my account has been disabled
  • I tried to log in to my Miami email, but I can't retrieve my email — it said my account is disabled
  • My email account is disabled. How can I get it re-enabled?
  • I was informed my account has been compromised
  • I noticed that someone else is sending spam messages from my account
  • My account is sending out spam
  • IT Services has locked my account and I can't log in
  • My Google account has violated Google's Terms of Service
  • My email was hacked
  • I cannot log into my Gmail account
  • I cannot log into my Miami email
  • My email is sending messages that I did not sending

Environment

  • G Suite
  • Phishing, Spam & Compromised Accounts
  • Gmail
  • Miami Account
  • MUnet Password
  • Security

Cause

  • Google disabled your account for security reasons

Resolution

  1. Follow these KB instructions to change your MUNet password
  2. You must contact IT Help at 513-529-7900 to restore access to your Google account after changing your password
  3. Provide the following information:
    • The email address of the disabled account
    • The time and date when you changed your password
  4. When access has been restored, click the Sign out all other web sessions button to log out of any other current sessions using your account
  5. Follow these KB instructions to confirm that your Send mail as settings have not been changed 

 

Notes

 

Resolution (Help Desk)

 

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Details

Article ID: 20974
Created
Tue 12/6/16 4:20 PM
Modified
Tue 10/22/19 8:50 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.