MOM / Request service, repair, or settings change for a printer

Objective

• To provide direction in requesting service, repair, or setting change on a MOM printer

Environment

• 10409: Departmental Printing
  • Modern Office Methods (MOM) Managed Print Services

Resolution

• Modern Office Methods provides support for MOM printers — you must submit your service request directly to MOM

1. Report the issue to Modern Office Methods (MOM)
2. Scroll to the Contact Us Today form
   • Do not call the number listed
3. Provide the following information in the contact form:
   • Your name
   • Company: Enter Miami University
   • Your Miami email address
   • Your Miami phone number
   • Location Address: Enter the location of the printer, including building name and room number
   • Nature of Request: Click the Service Request radio button
   • MOM ID/SN: Enter the six-digit number (example, MUxxxx or MPxxxx) given on the red and white sticker on the front of your print device
   • Your message: Describe the issue you are experiencing in as much detail as you can provide; include displayed error messages or code, if any