MOM / Request service, repair, or settings change for a printer


  • To provide direction in requesting service, repair, or setting change on a MOM printer


  • 10409: Departmental Printing
    • Modern Office Methods (MOM) Managed Print Services


  • Modern Office Methods provides support for MOM printers — you must submit your service request directly to MOM
  1. Report the issue to Modern Office Methods (MOM)
  2. Scroll to the Contact Us Today form
    • Do not call the number listed
  3. Provide the following information in the contact form:
    • Your name
    • Company: Enter Miami University
    • Your Miami email address
    • Your Miami phone number
    • Location Address: Enter the location of the printer, including building name and room number
    • Nature of Request: Click the Service Request radio button
    • MOM ID/SN: Enter the six-digit number (example, MUxxxx or MPxxxx) given on the red and white sticker on the front of your print device
    • Your message: Describe the issue you are experiencing in as much detail as you can provide; include displayed error messages or code, if any



Article ID: 17975
Wed 11/2/16 8:49 AM
Mon 7/10/23 3:31 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
University Community of Students, Staff, and Faculty

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