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Printing
MOM Managed Print Services
MOM / Request service, repair, or settings change for a printer
MOM / Request service, repair, or settings change for a printer
Objective
To provide direction in requesting service, repair, or setting change on a MOM printer
Environment
10409: Departmental Printing
Modern Office Methods (MOM) Managed Print Services
Resolution
Modern Office Methods provides support for MOM printers —
you must submit your service request directly to MOM
Report the issue to Modern Office Methods (MOM)
Scroll to the
Contact Us Today
form
Do
not
call the number listed
Provide the following information in the contact form:
Your name
Company: Enter
Miami University
Your Miami email address
Your Miami phone number
Location Address: Enter the location of the printer, including building name and room number
Nature of Request:
Click the
Service Request
radio button
MOM ID/SN: Enter the six-digit number (example, MUxxxx or MPxxxx) given on the red and white sticker on the front of your print device
Your message: Describe the issue you are experiencing in as much detail as you can provide; include displayed error messages or code, if any
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MUprint / Guide: Printer locations
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Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Check out this article I found in the IT knowledge base.<br /><br /><a href="https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=17975">https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=17975</a><br /><br />MOM / Request service, repair, or settings change for a printer<br /><br />Modern Office Methods provides support for MOM printers
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