MOM / Request service, repair, or settings change for a printer

Objective

• To provide direction in requesting service, repair, or setting change on a MOM printer

Environment

• 10409: Departmental Printing (ComDoc/MOM devices)
  • Modern Office Methods (MOM) Managed Print Services

Resolution

• Modern Office Methods provides support for MOM printers — you must submit your service request directly to MOM

1. Report the issue to Modern Office Methods (MOM)
2. Click the box displaying the MOM logo to go to the Contact MOM Today form
   • Do not call the number listed on the form page
3. Provide the following information in the contact form:
   • Your name
   • Company: Enter Miami University
   • Your Miami email address
   • Your Miami phone number
   • Location Address: Enter the location of the printer, including building name and room number
   • Nature of Request: Click the Service Request radio button
   • MOM ID/SN: Enter the six-digit number (example, MUxxxx or MPxxxx) given on the red and white sticker on the front of your print device
   • Your message: Describe the issue you are experiencing in as much detail as you can provide; include displayed error messages or code, if any