Gmail, G-Suite / Error Record

Objective

  • To identify Log in errors in GSuite/Gmail and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty, Courtesy or Student
  • Anyone with a provided email account

Environment

  • 111357: Google Workspace for Education
  • 10262: Gmail (email e-mail)

Error + Resolution

Error Message
  Verify it's You. 
To help keep your account safe, Google wants to make sure it's really you trying to sign in. Learn more
Affected User / Action Users attempting to access GSuite services
Cause You are attempting to access GSuite services, using a URL that does not allow SSO services. 
Applied Resolution

Access MyMiami, and then click the tile for Gmail or use the direct link to enable SSO services: mail.miamioh.edu.
Notes

If you are using an outdated URL bookmark (eg.  gmail.com), update your bookmark to use http://mail.miamioh.edu/ instead.
   

 

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