Canvas / Find recorded media from Kaltura (My Media)

Objective

To provide instructions on resolving a video processing issue
- When the video doesn't upload
- When the video is stuck in processing

Once you have recorded the media using Kaltura Personal Capture you may need to upload the video if you run into problems. Another reason to know where your recordings are located is if you need to clean up your files on your computer (remove old recordings, memory considerations). The videos recorded using Personal Capture reside on your computer.

The content item is located using this path Macintosh HD > Users > [your account] > Library > Preferences > Kaltura > Capture > Recordings
Note: your Library folder may be hidden. To locate it, open a Finder window and choose Go in the menu bar. Then choose Go to Folder (or use the Cmd+Shift+G key shortcut). Type ~/Library and click Go. The library folder will be revealed and you will now be able to follow the path laid out above to find your media.

Right click on the Kaltura Capture icon on the desktop
Right click on the icon and select Properties
Open file location and go up one folder to the Capture folder
- Or simply go to: C:\Users\<username>\AppData\Local\Kaltura\Capture\

Miami Online offers Canvas training
- To find information and to register, go to the Events Calendar and search for Canvas. Resources for using technology. guides, and best practices can be found on the Miami Online website
- Self-paced training is available to faculty and staff. Go to Miami Online Catalog and log in
Visit the Canvas Status Dashboard to check performance information for Canvas services
Instructure provides up-to-date instructor documentation and instructions for Canvas
- Browse all Canvas Guides by product or see the Canvas Instructor Guide

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Article ID: 116054

Created

Fri 9/11/20 1:34 PM

Modified

Mon 11/27/23 1:40 PM

Can you resolve this issue yourself?

Yes! This is self-service with a smile.

Supported Office or Community

Miami Online