Canvas / Assistance needed with blurry videos in My Media, Course Gallery

Objective

  • To obtain assistance in correcting poor video resolution in My Media and Course Gallery 

User

  • Canvas Instructor

Environment

  • 10185: Canvas
    • Kaltura Management Console (KMC)

Resolution

  1. Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to submit a ticket to Miami Online
  2. Provide the following information:
    • Name of the video owner
    • Title of the video and the course in which you use it
    • Date the video was originally created/uploaded
    • Device and operating system on which the issue was noted
    • Browser on which the issue was noted
    • Screen resolution of the device on which the issue was noted
    • Is the video embedded in Canvas? If so, is it in a page or the course gallery?

 

Notes

 


For internal use

 

Details

Article ID: 49539
Created
Mon 3/5/18 2:59 PM
Modified
Tue 1/17/23 9:17 AM
Can you resolve this issue yourself?
No. Please request assistance.
Supported Office or Community
Miami Online