Zoom / Error Record

Objective

  • To identify errors in Zoom and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty, Student

Environment

  • 754229: Zoom

Error + Resolution

Error Message Unable to sign into your account. Please try the other listed methods
Affected User / Client Office / Action Miami University user with a managed Miami Zoom account who is attempting to sign in to Zoom using the URL https://zoom.us
Cause The user is trying to sign in with an incorrect sign in method
Applied Resolution / Workaround

If you have not converted a personal existing Zoom account using an @miamioh.edu address, this must be completed first. Contact IT Help at (513) 529-7900 for assistance with this process

Go to https://Miamioh.zoom.us and sign in. This will ensure a correct log on flow

   
 
Error Message Something went wrong while you tried signing in with SSO
Affected User / Action Miami University user who is attempting to sign in to Zoom using the URL https://MiamiOH.zoom.us
Cause The University user has an existing, non-federated account that uses an @MiamiOH.edu email address and was created before Zoom was made available at Miami.
Applied Resolution
  1. Go to Zoom.us
  2. Click the SIGN IN link in the upper-right
  3. Enter your existing Zoom credentials — not your UniqueID and password
    • Do not click the Sign in with Google or the Sign in with SSO link

If you have not converted a personal existing Zoom account using an @miamioh.edu address and would like to, contact IT Help at (513) 529-7900 for assistance with this process

   
 
Error Message (Error message received by user)
Affected User / Client Office / Action (Group or office that receives this error) (action attempted when error occurs)
Cause (Reason user receives this error)
Applied Resolution / Workaround (Action that affected user must take to resolve or work around the issue)
Associated Procedure (Linked title of procedure used by support group to execute resolution)
   
 
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Details

Article ID: 113067
Created
Mon 8/3/20 5:13 PM
Modified
Wed 10/14/20 7:52 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.