Identify and resolve errors / Zoom
Body
Problem
- I want to identify and resolve errors in Zoom
Error + Resolution
Error Message
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Unable to sign into your account. Please try the other listed methods |
| Affected User / Client Office / Action |
Miami University user with a managed Miami Zoom account who is attempting to sign in to Zoom using the URL https://zoom.us |
| Cause |
The user is trying to sign in with an incorrect sign in method |
| Applied Resolution / Workaround |
If you have not converted a personal existing Zoom account using an @miamioh.edu address, this must be completed first. Contact IT Help at (513) 529-7900 for assistance with this process
Go to https://Miamioh.zoom.us and sign in. This will ensure a correct log on flow
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Error Message
| |
Something went wrong while you tried signing in with SSO |
| Affected User / Action |
Miami University user who is attempting to sign in to Zoom using the URL https://MiamiOH.zoom.us |
| Cause |
The University user has an existing, non-federated account that uses an @MiamiOH.edu email address and was created before Zoom was made available at Miami |
| Applied Resolution |
- Go to Zoom.us
- Click the SIGN IN link in the upper-right
- Enter your existing Zoom credentials — not your UniqueID and password
- Do not click the Sign in with Google or the Sign in with SSO link
If you have not converted a personal existing Zoom account using an @miamioh.edu address and would like to, contact IT Help at (513) 529-7900 for assistance with this process
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User
- Miami University Staff, Faculty, Student
System
Details
Details
Article ID:
113067
Created
Mon 8/3/20 5:13 PM
Modified
Tue 5/5/26 3:04 AM