Forward all calls from the Self Care Portal

Issue/Question

  • How do I forward my calls if I don't have physical access to my University phone?
  • How do I forward my calls to voicemail?

Environment

  • 701078: Unified Communications Self Care Portal
  • 10716: VoIP

Resolution 

  • In order to access the Self Care Portal, you must be on campus or using MUVPN
  1. In your Chrome browser, go to the Self Care Portal 
  2. Log in using your UniqueID and MUnet password
  3. In the Phones tab, select Call Forwarding
  4. Select the check box for the extension you would like to forward
  5. Input the phone number to which you would like to forward the calls, as if you were calling it from your desk phone
    • If the number is on campus, 5-digit phone numbers can be used: example, 9-1234
    • If the number is off campus, enter 88 before the phone number: example, 881234567
    • If the number is off campus and not in the 513 area code, enter 81 and the area code before the number: example, 819371234567
    • You can also forward all calls directly to voicemail by selecting Voicemail from the drop-down 
  6. Select Save

 

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Details

Article ID: 101677
Created
Tue 3/17/20 9:55 AM
Modified
Tue 3/17/20 12:39 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.