Desk Phone / Forward calls from the Self Care Portal

Objective

• To provide instruction on forwarding calls via the Self Care Portal when:
  • You don't have physical access to your University phone
  • You want to forward calls to voicemail

Environment

• 701078: Unified Communications Self Care Portal
• 10716: VoIP

Resolution 

• In order to access the Self Care Portal, you must be on campus or using MUVPN

1. In your browser, go to the Self Care Portal 
2. Log in using your UniqueID and MUnet password
3. In the Phones tab, select Call Forwarding
4. Select the check box for the extension you would like to forward
5. Input the phone number to which you would like to forward the calls, as if you were calling it from your desk phone
   • If the number is on campus, 5-digit phone numbers can be used: example, 9-1234
   • If the number is off campus, enter 88 and area code before the phone number: example, 885131234567
   • You can also forward all calls directly to voicemail by selecting voicemail from the drop-down 
6. Select Save