Unable to print from my Mac to the departmental Xerox MFD / Printing

Problem

• I am unable to print from my Mac to the departmental Xerox MFD
• What are the program settings that will allow me to print to the Xerox MFD?
• I am having issues printing to a Xerox MFD printer from macOS

Cause

• There is a Bi-Directional Communication setting that needs to be changed on Macs when printing to the Xerox MFD (Multi-Function Device). There is no system-wide setting, it must be changed individually for each program — once it is set for a program, it will remain set

Resolution

The steps below should only be used if you are having issues printing to a Xerox MFD printer from macOS.

1. Open the program, then open the Print menu (Command+P)
2. Select the Xerox MFD, then click Printing at the bottom left corner
3. Click on the middle menu and select Xerox Features
4. Select the menu beneath Xerox Features, and then select Advanced
5. Select Bi-Directional Communication at the bottom, click Off, and then OK
6. It is also suggested to make sure Accounting is set to None
   •  To do this, select Accounting (above Bi-Directional Communication), make sure None is selected, and then click OK

Notes

• Miami University IT Services does not provide end-user support documentation for macOS computers, iOS devices, AppStore software, or other Apple products
• Visit Apple Support, where you'll find everything you want to know about all things Apple
• Or contact Apple Support: Simply choose a product and Apple will guide you to the expert you need

System

• 10409: Departmental Printing (ComDoc/MOM devices)
• Computing: macOS