Problem
- How can I get password recovery assistance?
- Can I get password recovery assistance at an on-campus support center?
Scope
- If self-service password recovery is not an option, in-person assistance is required to set a new password
Resolution
Faculty and Staff
Faculty and staff should follow the standard IT support paths defined by their division to get password assistance. Alternatively, faculty and staff may also visit one of our on-campus locations listed below.
Students, Retirees, Emeriti, and Sponsored Accounts
Users that are not faculty or staff must visit one of our on-campus support centers to receive assistance with password issues. Users may visit any of the following locations:
On-campus support locations
Oxford Campus
Tech Support Lounge (Monday - Friday, 9AM - 5PM)
Armstrong Student Center (east wing)
MiamiOH.edu/ITchat
(513) 529-7900
Hamilton Campus
Hamilton Campus Help Desk (Monday - Friday, 9AM - 5PM)
304 Mosler Hall
regit@miamioh.edu
(513) 217-4000
Middletown Campus
Middletown Campus Computing Center (Monday - Friday, 9AM - 5PM)
001 Gardner-Harvey Library
regit@miamioh.edu
(513) 217-4000
Luxembourg Campus
See Student Activity Coordinator or Lab Assistant (both are in the Chateau)
Notes
- Password self-service recovery can be accomplished for accounts that have a personal email address or mobile phone listed in RapidIdentity
User
System
- 1388733: RapidIdentity (RI)