Miami Account / Correct your personal or account info

Objective

• To provide instruction on resolving Miami personal or account information issues:
  • When data was entered incorrectly during account creation
  • When your birth date is incorrect in the system
  • When the Social Security Number on file is incorrect
  • When your default password does not work
  • When the name on your Miami account is misspelled 

Environment

• Miami Account
• BannerWeb
• One Stop
• Graduate School
• Human Resources
• Academic Personnel

Resolution

1. Contact the appropriate office based on your affiliation to have your record updated
   • Undergraduate students, go to One Stop for more information
   • Graduate students, go to the Graduate School for contact information
   • Staff, go to Human Resources for contact information
   • Faculty, go to Academic Personnel for contact information
   • Courtesy account holders, contact the person who sponsors your account to request that your information be updated
2. Wait 24 hours after confirmation from the office for the change to take effect
3. If you have never successfully logged in to your account, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat and explain that your information has recently been updated in the system to reflect your actual birthday or Social Security Number