Introduction
Specific Service Request forms that you might find helpful:
- Employment Forms Workflow Security Request (ProcessMaker accounts) - the following individuals are authorized to use this form to request ProcessMaker security assignments - Theresa Murphy, Angie Bryson, Dawn Fahner, Bess Sprockett, and Ruth Groom. If you need ProcessMaker security, you will need to be in touch with one of these staff members for the request
- Buyway Security Request
- Technology Support Services: Purchase and/or Deploy a University-Owned Computer (this routes to Technical Support Services (TSS) staff, the group responsible for your desktop, laptop and printer support)
- File Permissions Request (this routes to Technical Support Services (TSS) staff, the group responsible for your desktop, laptop and printer support)
- Desk Phone, Call Center, Fax support requests (including XMediusFax service) - this routes to the appropriate Central IT team for assistance
- Banner Finance Security Request
- Request a Change to Menu Items on Micros Registers
- Issues with Swiping or Tapping ID cards
- Door Schedule Change, Door Patron Group Change, or Patron Group Access Change
- Micros Credit Card Reader Issues
- Generic Point of Sale Help
This help request form applies to ALL departments in the Finance and Business Services Division. Staff in those offices will need to use this form to request help from FBS-IT staff for a variety of technical issues or tasks that are not in the list above. These tasks could be related to Banner and Bannerweb (for the Finance and the HR/Payroll modules), Banner Document Management (BDM/Imaging), BI (OBIEE and OAS), FM systems and TMA (used by PFD), Jaggaer (Buyway) or other systems/processes being used by our divisional offices but not otherwise specifically listed here.
This form consolidates information and streamlines the previous method of asking for assistance via general email to a specific individual.
This request form is not to be used for desktop computer, printer, desk phone, or fax support (see above for the link to the request forms to use for those purposes) or for staff outside of the FBS division. This is also not to be used for file permissions updates - the link for that is noted above.
Requests for FBS-IT assistance using this form are typically fulfilled within 4 business days (though there is an option to indicate whether the request has an urgent need for a faster response).
CLICK the FBS Divisional Help at the upper right side of this page to get started with this general request form for FBS IT Support.
Details
Use the FBS Divisional Help button or one of the more specific links above to submit your request.