Speech Connect / Staff and Faculty

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Details

Name + Function

Speech Connect is a voice-enabled phone directory system that allows callers to Miami's main number to look up University phone numbers for individual users and departments, or other numbers* configured in the system

*Speech Connect uses only Miami Phone System phone numbers at this time; outside cellphone numbers are not supported

Asset Record
  • 436678: Cisco Speech Connect (software/application)
  • 436677: Voice recognition phone directory look-up (Speech Connect) (service)            
User
  • Any Miami University staff, faculty, or department member who receives calls prompted through the voice-enabled directory
  • Anyone calling into the Miami University phone system who accesses a listing through the voice-enabled directory

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Speech Connect: Guide for Staff + Faculty

What is Speech Connect?

  • Speech Connect is a voice-enabled phone directory system that allows callers to Miami's main number (513-529-1809) to look up University phone numbers for individual users and departments, or other numbers configured in the system
  • Speech Connect uses voice recognition technology to determine the requested name and the University phone system directory to access the name or department listing
    • If the number retrieved is not for the listing you requested, see Support 

How do I add my name to the Speech Connect directory?

Can I make my own recording for my name?

  • Not at this time

How do I add my department to the Speech Connect directory?

  • All departments with a University phone system voicemail box are already in the directory
  • You may want to add additional alternate names for your department to improve the results obtained by the Speech Connect system
    • For instance, an alternate department name for IT Help would be Computer Support
    • To add alternate department names to your listing, see Support 
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Test Speech Connect
 for your name or department listing
  1. From a University phone, dial 9-1501
  2. Follow the prompts to use Speech Connect to look up a directory listing
  3. If you are not satisfied with the resolution of the name or department listing tested, see Support 

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Support

User Supported Miami University staff or faculty member
Submit a request for assistance
Find a number Check the Miami University Directory of Faculty, Staff, and Students
For all other issues

Contact IT Help at 513-529-7900 during business hours for questions about the use of or to report issues with Speech Connect

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Details

Article ID: 77839
Created
Tue 5/7/19 2:25 PM
Modified
Thu 4/30/20 12:16 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.