Speech Connect / Staff and Faculty

Summary

Body

Details

Name + Function	Speech Connect is a voice-enabled phone directory system that allows callers to Miami's main number to look up University phone numbers for individual users and departments, or other numbers* configured in the system *Speech Connect uses only Miami Phone System phone numbers at this time; outside cellphone numbers are not supported
Asset Record	436678: Cisco Speech Connect (software/application) 436677: Voice recognition phone directory look-up (Speech Connect) (service)
User	Any Miami University staff, faculty, or department member who receives calls prompted through the voice-enabled directory Anyone calling into the Miami University phone system who accesses a listing through the voice-enabled directory

Name + Function

Speech Connect is a voice-enabled phone directory system that allows callers to Miami's main number to look up University phone numbers for individual users and departments, or other numbers* configured in the system

*Speech Connect uses only Miami Phone System phone numbers at this time; outside cellphone numbers are not supported

Asset Record

436678: Cisco Speech Connect (software/application)
436677: Voice recognition phone directory look-up (Speech Connect) (service)

User

Any Miami University staff, faculty, or department member who receives calls prompted through the voice-enabled directory
Anyone calling into the Miami University phone system who accesses a listing through the voice-enabled directory

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Speech Connect: Guide for Staff + Faculty

What is Speech Connect? Speech Connect is a voice-enabled phone directory system that allows callers to Miami's main number (513-529-1809) to look up University phone numbers for individual users and departments, or other numbers configured in the system Speech Connect uses voice recognition technology to determine the requested name and the University phone system directory to access the name or department listing If the number retrieved is not for the listing you requested, see Support How do I add my name to the Speech Connect directory? All staff and faculty members with a University phone system voicemail box are already in the directory Test the Speech Connect system for your individual-user (name) listing If you are not in the Speech Connect directory, see Support Can I make my own recording for my name? Not at this time How do I add my department to the Speech Connect directory? All departments with a University phone system voicemail box are already in the directory Test the Speech Connect system for your department listing You may want to add additional alternate names for your department to improve the results obtained by the Speech Connect system For instance, an alternate department name for IT Help would be Computer Support To add alternate department names to your listing, see Support
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Test Speech Connect for your name or department listing	From a University phone, dial 9-1501 Follow the prompts to use Speech Connect to look up a directory listing If you are not satisfied with the resolution of the name or department listing tested, see Support

What is Speech Connect?

Speech Connect is a voice-enabled phone directory system that allows callers to Miami's main number (513-529-1809) to look up University phone numbers for individual users and departments, or other numbers configured in the system
Speech Connect uses voice recognition technology to determine the requested name and the University phone system directory to access the name or department listing
- If the number retrieved is not for the listing you requested, see Support

How do I add my name to the Speech Connect directory?

All staff and faculty members with a University phone system voicemail box are already in the directory
- Test the Speech Connect system for your individual-user (name) listing
- If you are not in the Speech Connect directory, see Support

Can I make my own recording for my name?

Not at this time

How do I add my department to the Speech Connect directory?

All departments with a University phone system voicemail box are already in the directory
- Test the Speech Connect system for your department listing
You may want to add additional alternate names for your department to improve the results obtained by the Speech Connect system
- For instance, an alternate department name for IT Help would be Computer Support
- To add alternate department names to your listing, see Support

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Test Speech Connect
for your name or department listing

From a University phone, dial 9-1501
Follow the prompts to use Speech Connect to look up a directory listing
If you are not satisfied with the resolution of the name or department listing tested, see Support

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Support

User Supported	Miami University staff or faculty member
Submit a request for assistance	My name is not in the Speech Connect directory Complete and submit your request to be added as a contact to the voice-enabled directory I don't like the way my name or department listing sounds Complete and submit your request to modify your listing I want to add an alternative name (listing) for my department Complete and submit your request to add an alternative department name to the voice-enabled directory
Find a number	Check the Miami University Directory of Faculty, Staff, and Students
For all other issues	Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat during business hours for questions about the use of or to report issues with Speech Connect

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Details

Article ID: 77839

Created

Tue 5/7/19 2:25 PM

Modified

Thu 9/19/24 2:42 PM

Can you resolve this issue yourself?

Yes! This is self-service with a smile.

Related Services / Offerings

Related Services / Offerings (1)

Order new phone service