Unable to print document in BDM

Issue/Question

  • I am unable to print documents in BDM

Environment

  • 196716: Banner Document Management (BDM)
    • Banner Imaging
  • Google Chrome

Cause

  • Chrome pop-up blocker is enabled, thus preventing the printer dialog window from opening

Resolution

  1. Click the Chrome menu icon (three horizontal bars in the upper-right corner)
  2. Select Settings
  3. Scroll to the bottom of the page and click the Advanced link
  4. In the Privacy and security section, click the Content Settings arrow
  5. Click the Pop-ups and redirects arrow
  6. Toggle the top button from Blocked (recommended) to Allowed to permit all sites to show pop-ups box

 

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Details

Article ID: 61386
Created
Tue 8/28/18 11:25 AM
Modified
Tue 4/21/20 9:31 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.

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