Send fax via XMediusFAX

Issue/Question

  • How do I send a fax via XMediusFAX?
  • How do I send a fax from my computer?

Environment

  • 11354: XMediusFAX

Rationale

  • XMediusFAX allows you to send or receive a fax using your computer instead of a fax machine. After an account has been created for you, log in to Miami's XMediusFAX portal with your Miami UniqueID and MUnet password
  • If you have not already requested an XMedius account, you will need to request access

Resolution

  1. In your preferred browser, go to Miami's XMediusFAX portal
    • Log in using your UniqueID and MUnet password
    • If you recieve an error message or are unable to log in using this action, you may not have an account associated with the service. Please open a ticket here and select Other and provide uniqueID and error message in the text box
    • If prompted to log in using your NT account, click Continue Session
  2. In the top-left corner of the XMediusFAX web page menu, click Compose Fax
  3. Enter the Recipient information
    • Name - name of recipient
    • Company - (optional) company of recipient
    • Fax - fax number of recipient
      • Include the 88-prefix for local calls or the 81-prefix for long distance calls
        • 5-digit phone numbers cannot be used
        • Enter 88 before phone number: example, 885291234
        • If number is not in the 513 area code, use 81 and area code before phone number: example, 819371234567
        • Do not enter dashes between numberals
    • If sending to multiple recipients, select More recipients button and repeat above step
  4. To choose a cover sheet, click Style and select a template from the drop-down
    • Templates are available for Oxford and regional campuses
  5. Optional: Add a note to the recipient in the Comment field 
  6. Attach documents to the fax by clicking Attachment
  7. When you have completed the form, click Submit
  8. Optional: You can add the recipient to your contacts by selectiing the check box on the Fax Submitted page
  9.  Click Ok
  10. To check the status of your outgoing fax, click Outgoing Queue
    • Click the Status link to view additional information
    • If nothing appears in this section, continue to the next step
  11. When your fax has been successfully transmitted, click Outbound History to view the completed time, duration, status, and any error codes
  12. You should also receive an email confirming that the fax has sent 

 

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Details

Article ID: 5861
Created
Wed 5/20/15 11:02 AM
Modified
Fri 10/16/20 4:25 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.