Check voicemail from University or off-campus phone

Issue/Question

  • How do I check voicemail and retrieve my messages from my office phone?
  • Can I check my office voicemail from another University phone?
  • I need to access my office phone voicemail from off-campus
  • How do I check my office voicemail from home?
  • Can I check voicemail from an external number?

Environment

  • 10716: VoIP
    • Voicemail
    • Cisco IP Phone

Rationale

  • You can access your voicemail from your desk phone or another University phone
  • You can access your voicemail by dialing in from an external (off-campus) location or your cell phone
  • You must set up your Miami University voice mailbox before you can use the voicemail system

Resolution

Check voicemail from your desk phone

  1. Press the Messages key on your desk phone
  2. When prompted, enter your voicemail password/PIN
    • Six consecutive invalid password/PIN entries will lock the system for 10 minutes
  3. Listen to the available options or perform one of the following actions:
    • Press 1 to check new messages
    • Press 2 to send a message
      • This function enables you to leave another Miami subscriber or group a message
    • Press 3 to review saved messages
    • Press 4 to change voicemail settings
      • This function allows you to change message settings, personal settings, recorded name, or password/PIN

 

Check voicemail from another University phone

  1. Press the Messages key on the desk phone
  2. When the Auto Attendant answers, press * (star), and enter your five-digit office extension, followed by # (pound)
  3. Enter your password/PIN
    • Six consecutive invalid password/PIN entries will lock the system for 10 minutes
  4. Listen to the available options or perform one of the following actions:
    • Press 1 to check new messages
    • Press 2 to send a message
      • This function enables you to leave another Miami subscriber or group a message
    • Press 3 to review saved messages
    • Press 4 to change voicemail settings
      • This function allows you to change message settings, personal settings, recorded name, or password/PIN

 

Check voicemail from an off-campus phone

  1. Dial 513-529-1500
  2. When the Auto Attendant answers, press * (star key)
  3. Enter your five-digit office extension, followed by # (pound key)
  4. Enter your password/PIN
    • Six consecutive invalid password/PIN entries will lock the system for 10 minutes
  5. Listen to the available options or perform one of the following actions:
    • Press 1 to check new messages
    • Press to send a message
      • This function enables you to leave another Miami subscriber or group a message
    • Press 3 to review saved messages
    • Press 4 to change voicemail settings
      • This function allows you to change message settings, personal settings, recorded name, or password/PIN

 

Was this helpful?
0 reviews

Details

Article ID: 5797
Created
Wed 5/20/15 9:07 AM
Modified
Tue 8/4/20 10:24 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.