SAM / Error Record (Students Accessing Miami)

Objective

  • To identify errors in Students Accessing Miami (SAM) and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty, Student
  • Student Disability Services
  • SolDel Support

Environment

  • 84282: Students Accessing Miami (SAM, AIM)
    • SAM Online Services portal
  • 57510: SAM Nightly Load Process (SZPAIML)

Error + Resolution

Error Message
  Login attempt failed
Affected User / Action Miami staff, faculty, student who is unable to log in to the SAM portal
Causes
  • Staff, faculty: Your profile is inactive
  • Student: Your access has expired or your profile is inactive
Applied Resolution Contact the Student Disability Services office at 513-529-1541 during business hours for assistance
   

Error 
  SAM Nightly Load Process (SZPAIML) did not load course information or a digitized textbook into SAM (AIM system)
Affected User / Action Miami staff, faculty, student who is unable to access course information or a digitized textbook in the AIM system
Possible Causes
  • A system-level error has occurred in Students Accessing Miami (SAM, AIM) 
  • A system-level error has occurred in the SAM Nightly Load Process
  • An error occurred in eCampus
Associated Assets
  • 57510: SAM Nightly Load Process (SZPAIML)
  • 119254: Online Virtual Bookstore (miamioh.ecampus.com)
Applied Resolution Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat and provide details of the error you are experiencing
   

 

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