FileVault / Request a recovery key for macOS


  • To provide instruction on obtaining a FileVault recovery key to unlock an encrypted disk when:
    • You are locked out after restarting your system — it is asking you for a FileVault recovery key


  • 199773: FileVault Drive Encryption
  • macOS client operating systems


  1. To request a recovery key, complete and submit the form for requests requiring photo identification
  2. Under Password Reset Request Type, check the box to select Other
  3. Provide the following reason for making your request: Locked out of encrypted disk


Contact your local desktop support representative

  • Local desktop support will, in most cases, have access to recovery keys and may be contacted for assistance, if you are unable to access a locked disk


For internal use



Article ID: 39995
Mon 10/2/17 3:37 PM
Tue 7/6/21 8:48 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.