Courtesy Account / Error occurs when accessing renewed account

Objective

• Resolve error message received on renewed courtesy account: The user ID is no longer active

Environment

• 10218: Courtesy Account
• 16464: OpenLDAP

Cause

• OpenLDAP did not immediately update to reflect that your courtesy account has been extended

Resolution

• Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to report the issue

For internal use

• Resolution (Help Desk)