Troubleshoot a Roku remote / Apogee Stream2 IPTV

Problem

• How do I troubleshoot a non-functioning Roku remote?
• Our Roku remote doesn't work

Resolution

• Miami University IT Services does not provide or install batteries in Roku remotes
  • If a remote is requested for a resident hall, please contact the applicable Resident Director for assistance
• This Roku support article will tell you what to do when you have problems with your remote
• After replacing a remote or replacing remote batteries, remotes must be paired with the Roku device
  1. Locate a small black button near the batteries
  2. Press the button until it lights up and release
  3. Test the remote, the remote should now be paired with the Roku  
     • It may not be necessary to access, remove, or unplug the Roku  

User

• Miami University Staff, Faculty, Student

System

• 1017169: Apogee Stream2 IPTV
• Personally Owned Device
  • Roku