Unable to use Roku remote

Issue/Question

  • I am unable to use my Roku remote

Environment

  • 79013: Philo IPTV
  • Roku

Resolution

  • Miami University IT Services does not provide or install batteries in Roku remotes
  • This Roku support article will tell you what to do when you have problems with your remote
  • After replacing a remote or replacing remote batteries, remotes must be paired with the Roku device
    1. Locate a small black button near the batteries
    2. Press the button until it lights up and release
    3. Test the remote, the remote should now be paired with the Roku  
      • It may not be necessary to access, remove, or unplug the Roku  

 

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Details

Article ID: 24415
Created
Tue 2/7/17 3:40 PM
Modified
Fri 6/26/20 12:37 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.