Viruses and Malware / Assistance needed to remove from a University computer

Objective

• To provide direction for removing viruses and malware from a University-owned computer when:
  • Your office computer has a virus
  • Your University computer seems to be compromised
  • A department computer has been hacked and you want the other computers in your department to be scanned for a virus or malware
  • A website message tells you that your University computer is infected with a virus or malware

Environment

• Viruses & Malware
• University-owned Computer
  • macOS
  • Windows
• Security

Resolution

For Windows

1. Close any browser window that says that your computer has been infected
2. Run a full virus scan using Windows Defender (Windows)
   • Microsoft provides information and steps to perform scans here: Stay protected with Windows Security
3. If you suspect that there is still a virus on your computer, contact IT Help at 513-529-7900 to report your issue
4. Provide the following information:
   • Your computer's location, including building name and room number
   • Your contact information

For macOS

1. Check that Mac's built in anti-virus/anti-malware is enabled and being updated
   • Information and steps to confirm XProtect is enabled and being updated can be found here: How to Run XProtect on Mac
2. If you suspect that there is still a virus on your computer, contact IT Help by phone at 513-529-7900 or by live chat session at MiamiOH.edu/ITChat to report your issue
3. Provide the following information:
   • Your computer's location, including building name and room number
   • Your contact information

Note

• MiTech does not provide walk-in repair services for University-owned hardware