University Computer / Incorrect username or password error


  • To resolve the error message, Username or password is incorrect


  • UniqueID and Passwords
  • University-owned Computer


  1. Make sure to select the correct username when you log in
  2. Make sure to use the correct MUnet password when you log in
    • If you have changed your password, try the old password
    • If this works, restart your computer while connected to Ethernet to update the password with your new one automatically
  3. Make sure that your caps lock key is not activated
  4. Restart the computer
  5. If these steps fail, contact IT Help by phone at 513-529-7900 or by live chat at for assistance
  6. Provide the following information:
    • Type of computer you are using
    • Error message you received
    • Your contact phone number
    • Your location



Article ID: 18332
Mon 11/14/16 7:49 AM
Thu 12/1/22 11:46 AM
Can you resolve this issue yourself?
No. Please request assistance.