Miami Email / Troubleshoot inactive account error when accessing email

Problem

• Can you give me troubleshooting tips on accessing my Miami email?
• My email account gives me an inactive account message when I try to log in

Resolution

1. Make sure that you are using the correct UniqueID and MUnet password
2. Go to our MUnet Password Utilities (RI) tool and follow the prompts to change your password
   • If you have forgotten your password, use your SMS or email recovery options to reset it
3. After you change/reset your password, try to log in again
4. If you are still unable to log in, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat and describe the error that you received

System

• 1388733: RapidIdentity (RI)
  • MUnet Password Utilities (RI)
• 10262: Gmail (email e-mail)
  • Miami Email
• Security