Miami Email / Troubleshoot inactive account error when accessing email


  • To provide troubleshooting tips on accessing your Miami email when:
    • Your account gives you an inactive account message when you try to log in to your email


  • 10296: MUnet Password Utilities (WAS)
  • Miami Email
  • Security
  • UniqueID


  1. Make sure that you are using the correct UniqueID and MUnet password
  2. Go to our MUnet Change Password page and follow the prompts to change your password
    • If you have forgotten your password, use your secret question to reset it
  3. After you change/reset your password, try to log in again
  4. If you are still unable to log in, call IT Help at 513-529-7900 and describe the error you received



Article ID: 18189
Wed 11/9/16 9:01 AM
Tue 11/23/21 8:57 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.