Miami Email / Troubleshoot inactive account error when accessing email

Objective

  • To provide troubleshooting tips on accessing your Miami email when:
    • Your account gives you an inactive account message when you try to log in to your email

Environment

  • 10296: MUnet Password Utilities (WAS)
  • Miami Email
  • Security
  • UniqueID

Resolution

  1. Make sure that you are using the correct UniqueID and MUnet password
  2. Go to our MUnet Change Password page and follow the prompts to change your password
    • If you have forgotten your password, use your secret question to reset it
  3. After you change/reset your password, try to log in again
  4. If you are still unable to log in, call IT Help at 513-529-7900 and describe the error you received

 

Details

Article ID: 18189
Created
Wed 11/9/16 9:01 AM
Modified
Tue 11/23/21 8:57 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.