Canvas / Unable to access content in mobile app

Issue

• I cannot access the to-do area for the Canvas app on a smartphone
• The Canvas app is not updated, and I can't see my courses

Environment

• 10185: Canvas
  • Canvas App
• iOS Device
• Android Device

Resolution

1. Review the appropriate Canvas Guide article:
   • How do I change the Student app settings on my iOS device?
   • How do I change the Student app settings on my Android device?
2. Delete the Canvas app from your device
3. Reinstall the app from the App Store
4. Clear the app cache by tapping the dashboard screen three times with four fingers
   • A displayed message will tell you that the app cache is clear
5. If you continue to experience this issue, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat for assistance

Notes

• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date documentation and instructions for Canvas
  • Browse all Canvas Guides by product 
  • Browse the Canvas Instructor Guide
  • Browse the Canvas Student Guide
  • Browse the Canvas Mobile Guide