Miami Email / Troubleshoot account access issues

Objective

• To provide instructions on troubleshooting your Miami email account when:
  • You are unable to log in to your email account

Environment

• 10262: Google Mail (email e-mail) 
  • Miami Email
• 1097993: myMiami, OneCampus

Resolution

1. Go to myMiami and try to log in with the same UniqueID and password
   • This will verify that your UniqueID and password are correct
2. If you are able to log in to myMiami, click the Miami Email tile under the Featured section to access your Miami email
3. If you continue to experience this issue, follow these KB instructions to clear your browser cache and data 

Note

• It can take several hours to fully provision a Google account for a newly created Miami account — be patient and try again