Miami Email / Troubleshoot account access issues

Objective

  • To provide instructions on troubleshooting your Miami email account when:
    • You are unable to log in to your email account

Environment

  • Miami Email
  • 10262: Google Mail (email e-mail) 

Resolution

  1. Go to myMiami and try to log in with the same UniqueID and password
    • This will verify that your UniqueID and password are correct
  2. If you are able to log in to myMiami, click the Email button to access your Miami email
  3. If you continue to experience this issue, follow these KB instructions to clear your browser cache and data 

 

Note

  • It can take several hours to fully provision a Google account for a newly created Miami account — be patient and try again

 

Details

Article ID: 17891
Created
Mon 10/31/16 10:40 AM
Modified
Mon 7/12/21 12:09 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
University Community of Students, Staff, and Faculty