University Computer / Trust error received when accessing


  • When trying to log in to the domain, my computer says there is a trust issue between my computer and the domain
  • I received the error, The trust relationship between this workstation and the primary domain failed
  • When I try to log in to my computer, I receive the error, The security database on the server does not have a computer account for this workstation trust relationship


  • University-owned Computer


  1. Contact IT Help by phone at 513-529-7900 or by live chat at to report your issue
  2. Provide the following information:
    • Location of your computer, including building and room number
    • Your computer's name
    • Describe your issue in as much detail as possible, including any error message you received


Print Article


Article ID: 17827
Wed 10/26/16 6:10 PM
Wed 9/13/23 1:45 PM
Can you resolve this issue yourself?
No. Please request assistance.