Wired Network / Ethernet connection issues in my room

Objective

• To provide information on troubleshooting the wired connection in your dorm room
  • When the Internet seems to be down and hasn’t been working for an extended period
  • When your Ethernet connection to the Internet is intermittent 
  • When the Ethernet jacks on the guest room access point in seemed to have stopped working

Environment

• 9583: Access Network
  • Wired Network
• Personally Owned Computer
• Miami University Residence Halls

Resolution

1. Disable your computer’s Wi-Fi to confirm that you're using a wired connection
   • On macOS, click the Wi-Fi icon and select Turn Wi-Fi Off
   • On Windows:
     1. Right-click on the wireless icon in the lower-right corner
     2. Click on Open Network and Sharing Center
     3. Click on Change Adapter Settings
     4. Right-click on your Wi-Fi adapter and select Disable
2. Plug your laptop or computer into the LAN port on the residence hall room access point
   • Are you able to connect?
3. Use a different Ethernet cable
4. If these steps do not resolve your issue, contact IT Help by phone at 513-529-7900 or by live chat session at MiamiOH.edu/ITChat to request assistance
5. Provide the following information:
   • Your location, including building name and room number
   • Your computer's MAC address
   • IP address of device 
   • Does your roommate experience the same issue?
   • Data jack names