Ethernet connection issues in my room


  • The Internet is down and hasn’t been working for weeks in the room, especially when I tried wired
  • The Ethernet connection to the Internet will cut off for about 30 seconds to a minute
  • The Ethernet jacks on the access point in my room have all stopped working


  • 9583: Access Network
    • Wired Network
  • Miami University Residence Halls


  1. Disable your computer’s Wi-Fi to confirm that you're using a wired connection
    • On a Mac, click the Wi-Fi icon and select Turn Wi-Fi Off
    • On a PC:
      1. Right-click on the wireless icon in the lower-right corner
      2. Click on Open Network and Sharing Center
      3. Click on Change Adapter Settings
      4. Right-click on your Wi-Fi adapter and select Disable
  2. Plug your laptop or computer into the D1 jack
    • Are you able to connect?
  3. Use a different Ethernet cable
  4. If these steps do not resolve your issue, contact IT Help at 513-529-7900 to request assistance
  5. Provide the following information:
    • Your computer's MAC address
    • Does your roommate experience the same issue?
    • Data jack names


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Article ID: 17708
Sun 10/23/16 2:10 PM
Thu 6/13/19 5:36 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.