TDX / Troubleshoot an invalid username or password error

Objective

  • To provide instruction on troubleshooting a username or password error that occurs when logging in to TeamDynamix 

Environment

  • University Business Apps
  • 10374: TeamDynamix (TDX)
  • Chrome

Resolution

  1. Open a new Incognito session in Chrome
  2. Log in to the TDX technician portal
  3. If you can successfully log in, the issue is with your normal browser session

 

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Details

Article ID: 16736
Created
Mon 9/26/16 11:08 AM
Modified
Fri 1/8/21 6:03 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
University Community of Students, Staff, and Faculty