Canvas / Kaltura not responding

Objective

• To provide information on Kaltura maintenance windows and system status

User

• Canvas Instructor

Scope

• Check the status of Kaltura in the event faculty cannot upload or share media

Environment

• 10185: Canvas
  • Kaltura My Media

Resolution 

• Kaltura schedules maintenance windows on a random basis refer to the Kaltura System Status for current information
• Clear cookies, cache, update your browser in the event the update has caused errors to occur

Notes

• Miami Online offers Canvas training
  • Office hours and support will be offered throughout each term. Look for an announcement in Canvas and an email to all faculty.
  • Resources for using technology. guides, and best practices can be found on the Miami Online website
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date instructor documentation and instructions for Canvas
  • Browse all Canvas Guides by product or see the Canvas Instructor Guide