Objective
- To provide guidance for having a computer serviced when the repair is not covered by a manufacturer's warranty
Repair Guidance
- The Tech Support Lounge performs initial diagnosis and assessment for devices not covered by a warranty and for devices that have suffered damage, such as liquid spills, that may not be covered by a product's warranty. While we cannot service your computer, we will do our best to connect you with someone who can
- The Tech Support Lounge is located in the Cafe Lux space of the Armstrong Student Center (east wing) at 550 E Spring Street in Oxford
Materials to have ready when talking to a service company
- Make and Model: Know the brand and specific model of your device. This helps in determining compatibility with parts and the expertise needed for the repair
- Serial Number/Service Tag: This unique identifier is crucial for warranty claims, parts ordering, and service history checks
- Purchase Date: If the repair might be covered under a warranty, knowing the purchase date is essential
- Warranty Status: Determine if your device is still under manufacturer's warranty or if you have an extended warranty plan
- Warranty Documents: Have any documents or proof of warranty ready, as you may need to provide these for service
- Detailed Issue: Be ready to describe the problem in detail, including when it started, frequency, and any error messages
- Troubleshooting Efforts: Note any troubleshooting steps you've already taken. This can help avoid redundant efforts and may expedite the diagnosis
Questions to ask when choosing a repair service
- What certifications do your technicians hold? This question helps ensure that the technicians are qualified and have received training to repair devices safely and effectively
- Do you use OEM (Original Equipment Manufacturer) parts for repairs? Using OEM parts can be crucial for maintaining the device's performance and may affect any remaining warranty
- How will you provide a detailed quote before starting the repair? A detailed quote will help avoid unexpected costs and ensure transparency in pricing
- How long will the repair take? Knowing the estimated turnaround time helps manage expectations and plan for the absence of the device
- What is the warranty on the work you perform? Understanding the warranty on the repair work itself can provide peace of mind and protection against future issues
- How much is the diagnostic fee, and is it waived if I proceed with the repair? Some services charge a fee just to look at the device; knowing if this fee is waived with repair can affect the cost-benefit analysis
- How do you handle devices that are deemed irreparable after the initial assessment? It's important to know if there are any costs involved or if the device will be returned without additional charges
- Do you offer any guarantees on the repair time? This question is important if the repair time is critical
- What measures do you take to ensure the safety and integrity of the data on my device during the repair process? Ensures that personal and sensitive information on the device will be protected during the repair process
- Ask for references or look for online reviews of their service
Tips!
- Back up your data: Always back up your data before sending your device for repair. This ensures that your personal information, academic work, and other important files are safe, regardless of the repair process outcome
- Documentation: Keep a record of all interactions, including names, dates, and summaries of conversations for future reference
- Service Quotes: Ask for a written quote or estimate before agreeing to any repairs
Repair Options
Below is a list of some service providers, but by no means is this an exhaustive list. Please note that Miami is not providing a recommendation for any of the vendors listed below. We are providing the list for informational purposes only.
Mail-in Service Centers
Visit a repair center in-person
Apple Store Genius Bar
7875 Montgomery Road
Cincinnati, OH 45236
(513) 826-3620
Best Buy Geek Squad
3435 Princeton Rd
Hamilton, OH 45011
(513) 737- 3060
Best Buy Geek Squad
9845 Colerain Ave
Cincinnati, OH 45251
(513) 728-4139
Micro Center
11755 Mosteller Rd
Sharonville, OH, 45241
(513) 782-8500