Scholarship Thank You Letters / Error Record

Objective

  • To identify errors in Scholarship Thank You Letters and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty

Environment

  • 318891: Scholarship Thank You Letters

Error + Resolution

Error Message
  504: Gateway Timeout
Affected User / Action Miami University staff or faculty receives this error when attempting to export all letters on current page
Cause The application builds the word document(s) within the browser. This creates a long wait between the time of the initial request (when the user clicks the button) and when the request is resolved (when the document or documents are ready for download). This can lead to users running into the default gateway timeout for NGINX of 60 seconds, resulting in the 504 error.
Resolution Lower the amount of entries shown in the drop-down from 500 to either 200 or 100 and try again.
   

 

 

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