Identify and resolve errors / Scholarship Thank You Letters
Body
Problem
- I need to identify and resolve errors in Scholarship Thank You Letters
Error + Resolution
Error Message
| |
504: Gateway Timeout |
| Affected User / Action |
Miami University staff or faculty receives this error when attempting to export all letters on current page. |
| Cause |
The application builds the word document(s) within the browser. This creates a long wait between the time of the initial request (when the user clicks the button) and when the request is resolved (when the document or documents are ready for download). This can lead to users running into the default gateway timeout for NGINX of 60 seconds, resulting in the 504 error. |
| Resolution |
Lower the amount of entries shown in the drop-down from 500 to either 200 or 100 and try again. |
| |
|
User
- Miami University Staff, Faculty
System
- 318891: Scholarship Thank You Letters
Details
Details
Article ID:
156571
Created
Mon 1/22/24 8:33 AM
Modified
Thu 5/7/26 1:29 PM