Best Practice: Instant Messaging Communication

Statement of Best Practice

  • Based on data classification, instant messaging application communication should follow the guidelines set below
    • Restricted data should not be shared through instant messaging applications
    • Confidential and Internal Only data should only be shared through either a direct message or in a private channel
    • Public data may be shared in public channels, private channels, or through direct messaging

Contact

  • Information Security Office

Definitions 

Instant Messaging Applications

Examples include but are not limited to:

  • Slack
  • Google Chat
  • Facebook Messenger

 

Data Classifications

For examples or more detail on data classifications, please reference this article.

 

Private Channel

A persistent channel limited to a number of individuals and new members must be granted permission to join.

 

Public Channel

A persistent channel that is limited to a number of individuals and new members are able to join without permission.

 

Direct Message

Messages between two or more individuals outside of an established persistent channel.

 

Details

Article ID: 146982
Created
Wed 10/5/22 12:21 PM
Modified
Tue 10/25/22 9:42 AM
Supported Office or Community
University Staff or Faculty