DocuSign / Guide: Password reset


  • To provide basic knowledge and understanding for password reset in the DocuSign environment


  • 1044178: DocuSign


How do I reset my password?


Who can reset my password?

  • Staff tagged as admin in DocuSign can reset passwords for all those who have an account in either Test or Prod environment


Can a non-admin reset a password for a new employee?

  • I am not an admin in DocuSign; however, I have a new employee joining my division and I am the supervisor in Page-up. Can I reset their password?
    • No, it is better for the employee to reset their password themselves after their first login
  • Non-admin users can reset passwords for themselves only


I have several users associated with my DocuSign email ID. How can I reset the password for one user alone?



Article ID: 141700
Thu 2/24/22 3:33 PM
Mon 2/13/23 11:47 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
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