Banner 9 / Error Record

Objective

  • To identify errors in Banner 9 and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty, Students

Environment

  • 184204: Banner 9 Production​​​​​​

Error + Resolution

Error Message
  Your session has expired. Click Reload to access login page.
Affected User / Action Miami University user attempting to access Banner 9
Cause A change in the way URLs are processed following a Banner upgrade in 2020 caused some older links and bookmarks to generate this error when visiting Banner
Resolution
  1. Delete any old bookmarks or browser auto-complete data you used to access Banner
  2. Follow this link to access direct links to each Banner instance
  3. Use the links on the page to access Banner 9 instead of bookmarks or browser auto-complete data

 

Details

Article ID: 137459
Created
Thu 9/2/21 7:45 AM
Modified
Fri 9/8/23 2:52 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
University Community of Students, Staff, and Faculty