Support Guide: SolDel / Team on-boarding process

Objective

  • To provide an onboarding guide for training new Solution Delivery development team employees 
    • To introduce and encourage familiarity with the terminology, communication, and production channels, and processes of the Miami University and MUIT (Miami University IT Services) Team environments
    • To deliver training on MUIT tools, applications, and processes; review of important Team documentation
    • To introduce the extended MUIT Team!

User

  • Solution Delivery (SolDel)

Environment

  • 837484: Solution Delivery Team On-boarding Process

Guide

First Week

  • Purpose: Become familiar with the Team and gain an understanding of the environment
    • Add the new Team member to the proper Slack channel
    • Add the Team member to the Team group (through Directory-Accounts)
    • Verify that the Team member has access to our respective project boards in Jira
    • Load the necessary software and tools required to work on apps onto the Team member's computer
    • Verify that the Team member has access to our Team folder
    • Show the Team member how to set up and use employee and Team calendars
      • Demonstrate how to share the calendar and send calendar invitations
      • Explain our Team activity calendars
    • Share knowledge about current Team projects

 

First Month

  • Get to know the extended Team!
    • Introduce the Team member to our co-workers on other teams (SolDel, Enterprise Operations, MUAccess, Business Administration) 
  • Deliver training on or review the following Miami tools, applications, and processes:
    • Laravel Framework
    • Ellucian Banner 
    • Configuration and Authorization Management (CAM)
    • TeamDynamix (TDD or TDX) (TeamDynamix)
    • Miami WebServices best practices
    • Deployment overview
      • Puppet, Git, ELK, and Docker
      • 1Password sharing, if applicable
  • Based on Team member's learning styles and previous experience
    • Frequently used tables (Banner (PROD/TEST/DEV),  Oracle Production, MARS, MariaDB Cluster) 
    • Business Intelligence (BI)
      • Oracle Analytical Server (OAS)
      • Oracle BI Repository (RPD)
      • Oracle Data Visualization (DV)
      • Oracle Data Integrator (ODI)
      • Erwin / APEX
      • BI Publisher
  • Team mentor, shadowing
  • Knowledge Management
    • Knowledge Training
    • Knowledge Base Articles
    • Atlassian Wiki 
    • Miami Git Repository
  • SCRUM foundation
    • SCRUM Artifacts
    • Team SCRUM schedule
  • Team drives and relevant documentation
  • SolDel remote working agreement 

 

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