Support Guide: SolDel / Team on-boarding process

Objective

• To provide an onboarding guide for training new Solution Delivery development team employees 
  • To introduce and encourage familiarity with the terminology, communication, and production channels, and processes of the Miami University and MUIT (Miami University IT Services) Team environments
  • To deliver training on MUIT tools, applications, and processes; review of important Team documentation
  • To introduce the extended MUIT Team!

User

• Solution Delivery (SolDel)

Environment

• 837484: Solution Delivery Team On-boarding Process

Guide

First Week

• Purpose: Become familiar with the Team and gain an understanding of the environment
  • Add the new Team member to the proper Slack channel
  • Add the Team member to the Team group (through Directory-Accounts)
  • Verify that the Team member has access to our respective project boards in Jira
  • Load the necessary software and tools required to work on apps onto the Team member's computer
    • Share the following: Procedure: Onboarding / Set up your computer as an application developer
  • Verify that the Team member has access to our Team folder
  • Show the Team member how to set up and use employee and Team calendars
    • Demonstrate how to share the calendar and send calendar invitations
    • Explain our Team activity calendars
  • Share knowledge about current Team projects

First Month

• Get to know the extended Team!
  • Introduce the Team member to our co-workers on other teams (SolDel, Enterprise Operations, MUAccess, Business Administration) 
• Deliver training on or review the following Miami tools, applications, and processes:
  • Laravel Framework
  • Ellucian Banner 
  • Configuration and Authorization Management (CAM)
  • TeamDynamix (TDD or TDX) (TeamDynamix)
  • Miami WebServices best practices
  • Deployment overview
    • Puppet, Git, ELK, and Docker
    • 1Password sharing, if applicable
• Based on Team member's learning styles and previous experience
  • Frequently used tables (Banner (PROD/TEST/DEV),  Oracle Production, MARS, MariaDB Cluster) 
  • Business Intelligence (BI)
    • Oracle Analytical Server (OAS)
    • Oracle BI Repository (RPD)
    • Oracle Data Visualization (DV)
    • Oracle Data Integrator (ODI)
    • Erwin / APEX
    • BI Publisher
• Team mentor, shadowing
• Knowledge Management
  • Knowledge Training
  • Knowledge Base Articles
  • Atlassian Wiki 
  • Miami Git Repository
• SCRUM foundation
  • SCRUM Artifacts
  • Team SCRUM schedule
• Team drives and relevant documentation
• SolDel remote working agreement