Support Guide: SolDel / Application monitoring

Tags Technical

Purpose

  • To provide guidelines around setting up monitoring in Solution Delivery supported applications

User

  • Solutions Delivery Developer
  • Application Operations Analyst

Environment

  • Solution Delivery–supported applications

Guidelines

  • All WebInject cases should have the following attributes:
    • verifyresponsecode
    • verifypositive1
    • errormessage
  • If we experience an outage that isn’t monitored:
    • Does AO have the resources and skills to monitor?
      • If not, add to the application's defect tracking 
  • New Development
    • Preferred to create /status page (see CAM/status)
      • Add check to Nagios
    • Otherwise, add tests for major components
      • e.g., components for Banner 9 Admin: Banner web page, batch jobs, and EM
      • Nagios preferred, but other monitoring tools are acceptable (e.g., alerts out of EM, Elk, etc.)
    • Notify only on failures
      • For batch jobs, consider if the job never even started
    • Application Operations
      • Part of the handoff
      • Document in KB (preferred) or Git readme.md or Git docs directory
    • Log useful error messages
    • Make sure all servers are monitored in redundant systems, not just the F5 access

 

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