Support Guide: SolDel / Application monitoring

Purpose

• To provide guidelines around setting up monitoring in Solution Delivery supported applications

User

• Solutions Delivery Developer
• Application Operations Analyst

Environment

• Solution Delivery–supported applications

Guidelines

• All WebInject cases should have the following attributes:
  • verifyresponsecode
  • verifypositive1
  • errormessage
• If we experience an outage that isn’t monitored:
  • Does AO have the resources and skills to monitor?
    • If not, add to the application's defect tracking 
• New Development
  • Preferred to create /status page (see CAM/status)
    • Add check to Nagios
  • Otherwise, add tests for major components
    • e.g., components for Banner 9 Admin: Banner web page, batch jobs, and EM
    • Nagios preferred, but other monitoring tools are acceptable (e.g., alerts out of EM, Elk, etc.)
  • Notify only on failures
    • For batch jobs, consider if the job never even started
  • Application Operations
    • Part of the handoff
    • Document in KB (preferred) or Git readme.md or Git docs directory
  • Log useful error messages
  • Make sure all servers are monitored in redundant systems, not just the F5 access

Related Documents

• SolDel Application Monitoring (FAST Team)