Error Record: Academic Advisor Assignment (myMiami)

Tags PK19

Objective

  • To identify errors in the Academic Advisor Assignment module (myMiami) and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty, Student

Environment

  • 10147: Academic Advisor Assignment

Error + Resolution

 
Error Message An error occurred fetching the content for this module. This can sometimes occur due to login timeouts. Please try to log out, quit your browser, and try again. If you continue to receive this message, please contact the IT Services Support Desk at 513 529-7900. You can also access the application directly at Academic Advisor Information
Affected User / Action Miami University student receives this message when accessing the Academic Advisor module in myMiami
Cause Your connection timed out before the content loaded
Applied Resolution
  1. Follow these KB instructions on clearing your browser cache 
  2. Log out and quit your browser
  3. Try to log in to the module again
  4. If you continue to experience this issue, contact IT Help at 513-529-7900 to request assistance

 

Was this helpful?
0 reviews

Details

Article ID: 71872
Created
Tue 2/12/19 1:02 PM
Modified
Tue 2/12/19 1:09 PM
Can you resolve this issue yourself?
Can the end-user resolve the issue using the instructions given?
Or does the end-user need to request assistance from Miami UIT, a client office, or a vendor?
Yes! This is self-service with a smile.