Canvas email does not include attachment

Issue/Question

  • I did not get an attachment a student emailed to me through Canvas
  • A student submitted assignments by mail, and I did not receive an attachment

User

  • Canvas Instructor

Environment

  • 10185: Canvas

Cause

  • Any attachments sent from personal mail in reply to a Canvas message will be dropped

Resolution

  • Instruct your student to log in to Canvas to send the attachment 
  • Or instruct your student to send the attachment to you by direct email

 

Notes

  • eLearning Miami (ELM) offers Canvas training and guides
  • For all pedagogical issues, contact eLearning Miami | ELM at 513-529-6068

 

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Details

Article ID: 18792
Created
Fri 11/18/16 1:39 PM
Modified
Thu 9/26/19 10:21 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.

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