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Service Desk
Service Desk
Provide first point of contact for incident management and request fulfillment. AKA IT Help
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Service Desk Function
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Popular Articles
Configuration Item Owner Handbook
Service Asset and Configuration Management (SACM) Practice
Incident Management Practice
Service Catalog Process
Self-Guided Service Review
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Generic ITSM Roles and Responsibilities
Incident Management Practice
Index of Formally Defined ITSM Practices
Knowledge Management Process
Configuration Item Owner Handbook
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