AppPortal, AppPortal apps / Error Record
Body
Objective
User
- Miami University Staff, Faculty
Environment
- 10711: Remote Desktop Services (RDS)
- Microsoft Remote Desktop (version 10.2.8)
- RemoteApp and Desktop Connections
- 10673: AppPortal Applications
- Banner, Blackboard, CEC-ChemCad, CSE 148 Desktop, EHS-SPSS, Milestone, Office - UIT, PFD, POL-Stata, STA-SAS, Titanium, TSR Utilities, ULB - SAS/STATA/ARES, WebFocus
- AppPortal (Miami Resources RemoteApp and Desktop Connections)
- macOS
- Windows
Error + Resolution
Error Message
| |
Error 0x50000002 User account is not listed in the remote desktop gateway. You might have specified the remote PC name in remote netbios format. But the gateway is expecting a fdqn or ip address |
| Affected User / Action |
- Miami University user receives this error message when attempting to access Banner using the AppPortal on macOS
- AppPortal crashes when using Banner 8
|
| Cause |
Version 10.2.8 of Microsoft Remote Desktop for macOS has changed behavior and is preventing connections to certain protected applications in Miami's AppPortal |
| Resolution |
- Quit Microsoft Remote Desktop, if it is running
- Follow these KB instructions to install an older version of Microsoft Remote Desktop (10.2.7) from Miami's JAMF Self Service
- If you do not have the Self Service app on your University Mac, follow these KB instructions to install Jamf Pro (Casper) Self Service on a Mac
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Known Bug
| |
AppPortal apps are fuzzy or distorted in macOS display |
| Affected User / Action |
Miami University user encounters this known bug when using the latest version of the Remote Desktop Client for macOS and your dock is positioned on the side of your screen |
| Cause |
A bug in the latest version of the Remote Desktop Client for Mac causes distortions in AppPortal apps, if your dock is on the side of your screen |
| Resolution |
- Select the Apple menu
- Select System Preferences
- Select Dock
- Select the radio button for Bottom
- Select the red button in the top left-hand corner to close System Preferences
- Try logging in to AppPortal again
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Error Message
| |
Remote Desktop cannot connect to the remote computer appportalbroker.miamioh.edu... |
| Affected User / Action |
Miami University user receives this error message when trying to access an AppPortal app via Remote Desktop Services (RDS) in Windows |
| Cause |
Your Active Directory permissions are incorrect |
| Resolution |
- Select Start and enter Control Panel in the search field
- In the Control Panel, double-click on RemoteApp and Desktop Connections
- In the most recent update field, click View details
- Select Update now
- If prompted for login, enter your Miami credentials as follows:
- Your username in the format IT\<UniqueID>
- Your MUnet password
- Click OK in the lower portion of the window
- If you are still unable to connect, contact IT Help by phone at 513-529-7900 or by live chat session at MiamiOH.edu/ITChat to report the issue
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| Associated Procedure |
Resolution (Help Desk / Full-time Support Desk) |
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Common Errors (Windows)
| |
- AppPortal Miami Resources folder is empty
- Resources in Remote Desktop Services read as Empty
- Applications in the Remote Desktop Services are lagging/running slowly
- I have an error when running Native Banner through AppPortal
- I cannot access Banner in AppPortal
- The Java load screen hangs
- Banner hangs when I try to access it with RemoteApp
|
| Affected User / Action |
Miami University user encounters this error or issue when trying to access an AppPortal app via Remote Desktop Services (RDS) in Windows |
| Cause |
Remote Desktop Service update failed or your AppPortal settings are out-of-date |
| Resolution |
- Select Start and enter Control Panel in the search field
- In the Control Panel, double-click on RemoteApp and Desktop Connections
- In the most recent update field, click View details
- Select Update now
- Wait for the confirmation of update completed
- If prompted, enter your Miami credentials as follows:
- Your username in the format IT\<UniqueID>
- Your MUnet password
- Click OK in the lower portion of the window
- Restart your computer and try accessing the AppPortal app again
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Details
Details
Article ID:
23826
Created
Mon 1/30/17 9:40 AM
Modified
Wed 6/4/25 9:30 AM