Unable to access or submit assignment / Canvas

Problem

• Why can't I access a quiz in Canvas?
• Why am I unable to submit an assignment in Canvas?
• Why can't a student submit an assignment in my Canvas course?

Resolution

• Check for the following issues:
  • Review the availability dates to ensure the assignment, quiz, or discussion is open for submission
  • Verify there are no module requirements that must be completed before accessing the assignment, the assignment is not in a locked module that will open on a later date, or that the assignment is an unpublished module
  • Clear cookies and cache, close the browser, and reopen it, or open a different browser and attempt to submit the assignment. Refer to the Canvas Student Guide for more information about supported browsers
    • Contact your instructor to request access, resolve publishing issues, or report errors
• Refer to the Canvas Student Guides for instructions on submitting different assignment types:
  • How do I submit an online assignment in a course?
  • How do I reply to a discussion as a student?
  • How do I take a quiz?
  • How do I take a quiz in New Quizzes?
• If you are submitting a group assignment, only one student needs to submit the assignment on behalf of the group. Check with your group to confirm if another member has already submitted the assignment:
  • How do I submit an assignment on behalf of a group?

Notes

• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date documentation and instructions for Canvas
  • Browse all Canvas Guides by product 
  • Browse the Canvas Student Guide
  • Browse the Canvas App iOS Guide
  • Browse the Canvas App Android Guide

User

• Canvas Student

System

• 10185: Canvas