Identify and resolve Claim Code error / UniqueID, MUnet Password
Body
Problem
- To identify and resolve errors in the RapidIdentity account claim process
Error + Resolution
Error Message
| |
The Claim My Account operation failed |
| Affected User / Action |
Any user attempts to claim account more than 30 days after receiving claim code email |
| Cause |
Claim codes are valid for 30 days. |
| Applied Resolution |
Contact IT Help or complete self-service password recovery (if possible) |
| Associated Procedure |
Request: MUnet Password / Change or reset my password |
| |
|
Error Message
| |
The Claim My Account operation failed |
| Affected User / Action |
User that previously held MUNet credentials is attempting to claim account |
| Cause |
Users that previously help credentials at Miami will be unable to use Claim Codes to access their account. Complete a self-service password recovery to set a password. |
| Applied Resolution |
Complete self-service password recovery |
| Associated Procedure |
Request: MUnet Password / Change or reset my password |
| |
|
User
- IT Help
- The Fates
- Application Operations
- Employees
- Community Accounts
- Entity Accounts
- Family Accounts
System
- 1388733: RapidIdentity (RI)
Details
Details
Article ID:
166103
Created
Tue 5/20/25 11:04 AM
Modified
Tue 5/19/26 8:53 AM